Help Guide for KVB Virtual Account

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01

Manage Users

Review User List

1. Access “Settings” > “Withdrawing” on the main menu to view the panel
   
   
   
   
2. Search by “User Name” or “Login Name” and click “Search” if you want to find specific user.
   
   
   
   
3. Click Details icon under OPERATION column to view the user details. If there is any update on User Name, Phone, Password or KVB / GCFX User ID (eTUserID), please save for the update.
   
   
   
   

Create User

1. Click “Create” to add new users
2. Fill in the information as per instructed. Every VA Portal user need to be a GCFX active user. If you don’t know your user ID, login to GCFX or check with you sales representative.
   
   
   
   

Enable / Disable User

1. Click “X” to disable any active account. Double confirm before proceeding to disable the account.
   
   
   
   

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02

Review Company Profile

You can review your merchant profile info on the “Profile” > “Merchant Profile“ panel.

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03

Update User Info / Password

Update your name, phone, preferred language & password on the “Your Profile” Panel.